AI Customer Support AssistantFaster, clearer replies without the extra work
Automatically read incoming emails and chats, find the right context, draft professional replies in German, and route them for approval — all with a human in control.
How it works
From incoming message to AI draft and human approval
Input Triggers
Email Trigger
Incoming email
Chat Trigger
Live chat message
AI Processing
AI Information Extractor
Analyze & extract
Context Sources
Historical Support Data
Past interactions
Product Knowledge Base
Documentation
ERP System Integration
Order & inventory
Response & Delivery
Response Generation
AI drafts reply
Human-in-the-Loop
Agent review
Send Response
Deliver & log
Flow sequence
What does this workflow do?
This workflow acts like a smart assistant for your support team: it reads incoming messages (email or chat), pulls together helpful background (product manuals, past tickets, ERP order info), uses AI to draft a clear response in German, and then sends that draft to a human agent for quick approval. Your support staff spends less time on routine messages and more time on complex cases.
Step-by-step breakdown
Incoming message arrives (Email or Chat)
A customer writes in — either by email or chat. The system picks that message up automatically.
Example: A customer asks why their order hasn't shipped.
AI reads & extracts key info
AI identifies the problem, tone, and urgency, and pulls out names, order numbers, and important phrases.
Example: Extracts order ID, shipping date request, and a frustrated tone flag.
Gather context (Product docs, past tickets, ERP)
The system looks up manuals, past conversation history, and the company's ERP data (order status, inventory) so replies are accurate.
Example: Checks if the order is marked 'shipped' in the ERP or 'backordered'.
AI drafts a reply (German)
AI writes a professional, friendly reply in German that uses the context found above.
Example: 'Vielen Dank… Ihr Paket wurde am XX versandt…' with next steps and links.
Human-in-the-loop approval
A support agent reviews the draft, edits if needed, and approves for sending.
Example: Agent clicks approve and the reply goes out via Gmail.
Logging & follow-up
The message, draft, and final reply are saved in Google Sheets or your ticket system for records and analytics.
Example: Auto-logs the ticket ID, response time and final status.
Interactive Sandbox Demo
See how the assistant analyzes a message, produces a German draft, and shows the approval step. This demo uses mock data only — no real emails are sent.
Sandbox Demo — No real emails are sent and no live accounts are accessed. This uses mock data only.
1. Select Sample Message
Subject: Wo ist meine Bestellung #1234?
Sehr geehrtes Team, ich habe vor einer Woche Bestellung #1234 aufgegeben und noch keine Versandbestätigung erhalten. Können Sie mir bitte den Status mitteilen? Mit freundlichen Grüßen, Max Mustermann
2. AI Analysis Results
Click "Run Analysis" to see AI processing
Why use this workflow?
Faster responses
Fewer routine messages clogging agent queues
More accurate replies
AI uses live context (manuals, ERP, past tickets)
Consistent tone
Professional, brand-aligned responses in German
Human control
Agents review every message before it's sent
Better records
Every draft and final reply is logged for quality and training
Real-world examples
Order status question
"Customer: 'Where's my order #1234?' — System checks ERP, finds 'shipped', drafts a German reply with tracking info, agent approves and sends."
Product issue
"Customer reports a defect — system pulls product manual and previous fixes, suggests troubleshooting steps, agent reviews, and sends a tailored reply."
We can deliver your work like that
A tailored assistant that reads incoming requests, prepares accurate replies using your company data, and routes drafts to agents for fast approval.
"we can you deliver your work like that."
How we deliver
Quick discovery call
30 min20–30 minutes to learn your volume, systems (Gmail, ERP, docs), and tone.
Build a demo
2-5 daysWe create a small working demo and mock flows so you can test outputs.
Test & deploy
1-2 weeksAfter your approval we connect live systems, run a controlled pilot, then roll out.
Frequently asked questions
Ready to automate your customer support?
We can deliver your work like that — fast, accurate and with human control.
The sandbox demo uses mock data only. Live deployment requires explicit permissions and follows data protection best practices (GDPR compliant). Contact us for a compliance checklist.