isaWOW
    Warranty & Service Automation

    Warranty & Service Claims, Without the Headache

    Automate warranty registration, claim intake, validation, technician dispatch, and parts ordering — keep customers happy and your costs in check.

    70%
    Faster Claim Resolution
    40%
    Fewer Fraudulent Claims
    95%
    CSAT
    4 wks
    Go-Live

    Manual Warranty Ops Are a Black Hole

    Claims slow down, fraud slips through, and customers fume.

    Slow Claim Processing

    Manual validation drags claim resolution to weeks.

    Customer churn

    Fraudulent Claims

    Without validation rules, fake claims get paid.

    5-10% of claims

    Poor Field Coordination

    Wrong technicians, wrong parts, wrong day.

    Truck rolls wasted

    No Service Visibility

    Customers have no idea where their claim stands.

    Bad NPS

    Complete Service & Warranty Automation

    Claim to close, automated and customer-friendly.

    Warranty Registration

    Self-service registration with QR/serial validation.

    QR/serial scan
    Auto-link to order
    Term calculation
    Customer portal access
    Renewal/upsell
    100% registration
    Cross-sell opportunities

    Claim Intake & Validation

    Multi-channel claim submission with auto-validation.

    Web/WhatsApp/email intake
    Photo & video upload
    Auto eligibility check
    Fraud-rule engine
    Customer status updates
    70% faster claims
    Lower fraud loss

    Service Scheduling & Dispatch

    Smart routing of the right tech with the right parts.

    Skill-based dispatch
    Route optimization
    Customer self-schedule
    SLA tracking
    Real-time ETAs
    Higher first-time-fix
    Fewer truck rolls

    Parts & RMA Workflows

    Auto-order parts, issue RMAs, and track returns.

    Parts requirement prediction
    Auto-PO to suppliers
    RMA generation
    Return tracking
    Refurb/scrap flow
    Faster repairs
    Inventory savings

    AI Triage & Self-Service

    AI bot triages issues and resolves common ones without a tech.

    AI symptom matching
    Self-help guides
    Video troubleshooting
    Tech escalation
    Knowledge base
    30% deflected to self-help
    Lower service cost

    Service Analytics

    Live dashboards of claims, costs, fraud, and CSAT.

    Claim volume trends
    Cost per claim
    Fraud detection
    Tech performance
    Product reliability
    Data-driven service
    Continuous improvement

    Service Tools We Connect

    Connect with the tools you already use.

    Zoho FSM
    Field Service
    ServiceTitan
    Field Service
    Salesforce Service
    Service
    Jobber
    Field Service
    Housecall Pro
    Field Service
    Zendesk
    Support
    Freshdesk
    Support
    WhatsApp Business
    Messaging
    Twilio
    SMS
    NetSuite
    ERP
    SAP
    ERP
    Google Maps
    Routing

    Our Implementation Process

    A proven, phased approach that delivers measurable results fast.

    1

    Discovery & Audit

    Map your current warranty & service workflow, tools, and pain points.

    Week 1
    • Process map
    • Tool inventory
    • ROI projection
    • Roadmap
    2

    Design & Architecture

    Custom automation blueprint tailored to your stack.

    Week 2
    • Workflow design
    • Integration plan
    • Data model
    • Security review
    3

    Build & Integrate

    We build, connect, and test the automations end-to-end.

    Week 3-4
    • Live workflows
    • System integrations
    • QA testing
    • Team training
    4

    Launch & Optimize

    Go live with monitoring, dashboards, and continuous improvement.

    Week 5+
    • Production rollout
    • Monitoring dashboards
    • Support handover
    • Optimization plan

    Frequently Asked Questions

    Make Warranty Claims a Brand Asset

    Book a free service-ops audit and let's turn claims into customer love.

    Book a Free Strategy Session